Pilgrimage Terms, and Conditions

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Registration and Payment
The process of signing up for a trip is easy and just requires a reservation form, which can be submitted online or we can take the information over the phone. We will then submit your passport name(s) and departure city and request flights. We will typically have a reservation back within 24 hours and will contact you via email (or call if necessary) with the flight details and also confirm pricing with you. You will then have 48 hours to confirm or cancel the reservation. There is no obligation to check flights.

Please double check your passport name against the name on the reservation as no change of names on tickets is permitted once they are issued. If you want to confirm, the airlines will want to immediately issue your e-ticket(s) so we will need to arrange for payment in full. Once we receive payment we will confirm your reservation and the airlines will issue your e-tickets within about 72 hours.

Once we receive your e-tickets we will forward them on to you via email (or by mail if necessary). Required registration information includes the passenger's full name (as it appears on their US or Canadian passport), departure city, mailing address, telephone number, and email address. Our online reservation form can be found on our web site at:
http://www.medjugorje.org/reservation.htm. Fax and mail reservations are also welcome.

Forms Of Payment
The primary form of payment is via credit card. We accept Master Card, Visa, Discover, and Amex. Payments can be made online at: http://www.medjugorje.org/trippayment.htm
Or you can call us at: 877-Web-Medj or 815-748-0410.

Checks are also accepted and should be made out to "Medjugorje Web Pilgrimages" and mailed to us at:

Medjugorje Web Pilgrimages
772 N Peace Road
DeKalb, IL 60115.

Issued Tickets
Once your e-tickets have been issued, a minimum cancellation fee of $500 is applicable. We will advise you of the exact amount within 72 hours after you cancel. Upon receipt of your e-tickets you are responsible to check your itinerary, spelling of your name, dates and other important information. No name changes are allowed on tickets.

Passports and Visas
A valid US, or Canadian passport is required for travel. Passports must be valid 3 months after your return date. If you do not hold a US or Canadian passport please contact us for information on visa requirements. You must contact your local embassies or consulates to obtain visas. We are not responsible for trip cancellations, penalties, or fees due to delayed or denied visas. Visas usually take at least 6 weeks to obtain for Croatia and Bosnia & Hercegovina.

Responsibility Clause
Medjugorje Web Pilgrimages acts as a tour provider. The suppliers providing tickets, transportation, and accommodations for the tour program are independent contractors and are not agents or employees of Medjugorje Web Pilgrimages. All tickets issued are subject to the terms and conditions specified by the airlines. By utilizing the service of the contractors, you agree that Medjugorje Web Pilgrimages will not be liable for any accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft.

Medjugorje Web Pilgrimages is not to be held responsible for the late arrival of passengers at airports due to inclement weather, mechanical, or technical difficulties/problems or any other delays, nor are they to be held liable for payment or any refund for unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. In addition, Medjugorje Web Pilgrimages is not liable for any hotel costs, expenses, and special transfers needed as a result of missed/rerouted/rebooked/delayed flights. We suggest asking the airline for compensation while you are being rebooked.

If you are concerned, we strongly recommend third party travel insurance. One source that we can recommend is: http://www.insuremytrip.com

Deviations, Revisions & Changes
If you decide to shorten or extend your trip there will be a ticket change fee charged by the airlines. We will advise you at the time of booking. Revision fees will not be waived for medical reasons.

Air Transportation
Air transportation is in economy class on IATA-approved carriers. Fares are based on levels in effect at the time, and prices and schedules are subject to change without notice.

Price Guarantee
Due to exchange rates and published airfare changes, we can only guarantee prices when the trip is paid in full.

Baggage
The less the better and if in doubt leave it at home. Each tour participant is recommended to bring one suitcase and one small overnight bag (9" x 14" x 22"). The airlines free baggage allowance is two checked pieces, the sum of whose dimensions (length + width + height ) cannot exceed 106 inches, and the weight of each suitcase is 40lb max. Medjugorje Web Pilgrimages is not responsible for the loss of, theft of, delay, or damage to a participant's belongings, or any oversize or overweight fees charged.

Accommodations
All accommodations are based on double bedded rooms. No reductions for triple rooms. A limited number of single rooms are available at the additional supplement prices listed below.

Single Supplement
A limited number of single rooms are available. For Medjugorje accommodations the single room supplement is: $150. For Frankfurt overnight on the return it is: $125.

Special Medical Conditions
We cannot guarantee special facilities or assistance for disabled passengers and it is your reponsibility to arrange for such assistance or special needs you may require. We are always willing to provide assistance and information if possible. Medjugorje Web Pilgrimages is not responsible for any medical condition that occurs prior, during or after the tour.

Seat Assignment
Many of the airlines will not pre-assign seats anymore. If you would like to secure a specific seat, or a seat with a travel companion, please be at the airport at least 3-4 hours prior to departure and arrange with the airline's Gate Agent.

Transfers
Our programs includes group round-trip transfers. Passengers arriving or leaving independently, or passengers delayed for any reason must transfer at their own expense, which is currently $200 each way. We can make these arrangements for you, and advise you of the additional costs. No smoking is allowed on the motorcoaches.

Meals
There is no refund for unused meals.

Not Included
Lunches, Items of a personal nature, such as telephone and laundry. We recommend setting aside $40 total per person for tips. We recommend the following amounts: House ($25), Guide ($10), and Bus Drivers ($5). Passport and/or visa fees.

Tour Cancellation By Operator:
Be clearly advised that from time to time a tour departure may be cancelled for lack of participation. In such case, the operator's sole responsibility is to provide a full refund without any other liability whatsoever. Furthermore, the operator will have no responsibility for any conjunction tickets, non-refundable or otherwise.